WHAT CONSUMERS WANT FROM TELCO PROVIDERS
Today’s technological advancements have had an impact on all sectors and it is inevitably shaking up the telecoms industry – from the way customer engage, interact and connect with their telco providers. Below you will find a series of insights that aims to shed some light on consumer behaviour in regard to telco providers as well as the industry overall. Over 60% of us view being connected and reachable as the most important experience associated with telcoservices. Telco 2025 insights, Oliver Wyman (2019) Covid-lense: 45% of people working at home due to COVID-19 finding it difficult to connect to meetings due to poor internet connection Moneyexpert.com, 2020 53% of people who attempted to make contact with ISP in last month faced difficulties: A new poll of UK adults has revealed poor levels of customer service from Internet Service Providers (ISP) in the last month (April 202...